Administration

IMPORTANT INFORMATION DURING YOUR STAY
 

Visiting hours & Visitor responsibility:

We respect your desire to be with a loved one or friend while they are in our care. Your understanding and cooperation is appreciated.

  • If your patient is in a shared room, please respect the needs of other patient.
  • No more than 2 visitors by patient are recommended.
  • Respect any sign on the patient room’s door requiring any certain precautions before entering.
  • Follow visiting hours. It is limited between:
    • Patient visiting hours are from 8am to 1pm and from 3pm to 8pm
    • Intensive Care Unit (ICU): from 11:00am to 11.30am and from 4:30pm to 5:00pm
    • Neonatal Intensive Care Unit (NICU): from 10:00 am to 11.30am and from 4:30pm to 5:00pm
    • Children under 12 years of age, for their safety, are not permitted to visit patients at any time. It’s allowed only to maternity department from 4pm-6pm on daily basis.

 

Overnight stay

  • Only one person is permitted to stay with the patient.
  • Note that 1rst class rooms will include a sleep chair for one person; Moreover the hospital provides a folding bed which will be charged as mentioned in the slip signed by the patient.
  • The hospital doesn’t advice men for overnight stay in women 2nd class rooms.

 

Smoking Policy
For the health and safety of all persons seeking care, smoking is not allowed inside any hospital building.

Food from outside the hospital

  • To safeguard the health of your loved one and our patient, it is very important that patients only consume food, fruits and liquids provided by the hospital.
  • Visitors and family members are not permitted to bring, to eat or to give patient food or fruits into the hospital.

 

Plants & flowers
Because the hospital takes every effort to maintain a clean and safe environment, visitors and family members are requested not to bring or have plants into the hospital.

Car parking
There is a parking area outside of the main hospital entrance.

Cafeteria
The cafeteria is located next the hospital building, extension 345. It is open daily from 7:00 am to 8:00 pm serving healthy breakfast and lunch meals including coffee, beverages, sandwiches, salads, fruits, cold and hot appetizers, desserts and snacks.

Vending machines and coffee machine are availabke at the entrance of the hospital and in the ER waiting area

Leave valuables at home
The hospital management takes no responsibility for theft or loss of your valuables in its establishment

DISCHARGE PROCESS
To make sure your discharge is as easy as possible, please bear in mind:

  • That your doctor may have to perform different or additional procedures during your stay which may affect the final cost.
  • It is important to be aware that some services and costs may not be covered by your health insurance.
  • If you have already paid a deposit at the cashier for hospital guarantee, your money will be returned in the discharge process.
  • If any medical insurance approval still not available, you may have to pay a deposit at the cashier before leaving the hospital.
After your doctor gives the discharge order, fad
  • If you have any concerns regarding waiting times, please discuss these at the nurses’ office.
  • You will be called in your room to settle your account at the cashier on the ground floor.
  • We accept payment by cash and credit cards.
  • When you receive the discharge sheet and deliver it to the nurses’ office, you are requested to leave your room in 30 minutes.

 

مرضى: التعاونية - الأمن العام – أمن الدولة
  • تقرير من الطبيب
  • موافقة الاستشفاء والاعمال الطبية (مسبقة و/أو مؤخرة)
  • هوية المريض
  • هوية موقع التعهد
  • إحضار كافة الصور الشعاعية، السكانر، الـEcho...

 

Patients: Coopérative - Sureté générale – Sureté de l’Etat
  • Rapport du médecin
  • Prise en charge d’hospitalisation et actes médicaux (anticipée et/ou retardée)
  • Carte d’identité du patient
  • Carte d’identité du tuteur
  • Rapports Rayons-X, Scanner, Echo

     

Patients: Cooperative, General security forces, Governmental Security forces
  • Medical report
  • Coop pre or per approval form
  • Patient ID card
  • Tutor ID card
  • Results of MRI, Scan, Ultrasound or Radiology
 

 

What is Haykel Privilege Card?

It is a card received by the patient after filling membership form through which patient will receive discount on various services.  To get this card, patient will have to fill a form. Then, a photocopy of ID card & a passport sized photo is compulsorily required. Without these documents, patient will not receive this card.

With the help of this card, patient will receive facilities as follows:

 

Facilities for the members of Blue Card

 

  1. Discount

Services

Discount

Services

Discount

OPD Service

5%

Endoscopy

5%

General Pathology

5%

Colonoscopy

5%

Bed Charge

5%

ECG

5%

Ultrasound

5%

ECHO

5%

Digital X-ray

5%

Stress Test

5%

Physiotherapy

5%

 MRI

5% 

 

2- Free specific blood tests once yearly

3- Special discount on home care fees: for blood sample collections and/or nursing care

4- Free Ambulance Drop from the hospital within a radius of 5 km

5- Admission & appointment priority

6- One-time Class Upgrade per year

7- Free Wi-Fi for two persons daily during inpatient admission

8- One Free Special service (hair dresser, barber, Manicure/Pedicure, Birthday cake …) during the validity period of the card

 

Facilities for the members of Gold Card

1- Discount

Services

Discount

Services

Discount

OPD Service

10%

Endoscopy

10%

General Pathology

10%

Colonoscopy

10%

Bed Charge

10%

ECG

10%

Ultrasound

10%

ECHO

10%

Digital X-ray

10%

Stress Test

10%

Physiotherapy

10%

 MRI

10% 

 

2- One Free Internal Medicine consultation for general Check Up per year

3- Free Specific blood tests twice yearly

4-100 $ discount on one Total Body MRI per Year

5- One Free Dietitian Consultation + 10 % discount On Eat Light package for one month

6- Discount 20 % specialized Physiotherapy sessions (Rehabilitation, Perianal reeducation)

7- Special discount on home care fees: for blood sample collections and/or nursing care

8- Free Ambulance Drop from the hospital within a radius of 5 km

9- Admission & appointment priority

10- Deposit Free Admission

11- Priority in Bed Allotment

12- Two times Class Upgrade per year

13- 1 Free parking Ticket / Daily

14- Free Wi-Fi for three persons / Daily

15- Two Free Special services (hair dresser, barber, Manicure/Pedicure, Birthday cake …) during the validity period of the card

 

Facilities for the members of Platinum Card

1- Discount

Services

Discount

Services

Discount

OPD Service

15%

Endoscopy

15%

General Pathology

15%

Colonoscopy

15%

Bed Charge

15%

ECG

15%

Ultrasound

15%

ECHO

15%

Digital X-ray

15%

Stress Test

15%

Physiotherapy

15%

 MRI

15% 

 

2- Two Free Internal Medicine consultations for general checkup per year

3- Free specific blood tests twice yearly

4- 200 $ discount on one total Body MRI per Year

5- Two Free Dietitian Consultations + 20 % discount On Eat Light package for one month

6- Discount 20 % specialized Physiotherapy sessions (Rehabilitation, Perianal reeducation)

7- Special discount on home care fees: for blood sample collections and/or nursing care

8- Free Ambulance Drop from the hospital within a radius of 5 km

9- Admission & appointment priority

10- Deposit Free Admission.

11- Priority in Bed Allotment

12- Free extra meal per day (3 Meals per day)

13- Two times Class Upgrade per year

14- 2 Free parking Tickets / Daily

15- Free Wi-Fi for three persons / Daily

16- Three Free Special services (hair dresser, barber, Manicure/Pedicure, Birthday cake, Nespresso Machine …) during the validity period of the card

 

Terms & Conditions

 

  • This card is for personal use; it is not transferrable
  • Please show this card at cash counter before billing
  • Once billing is done, it cannot be cancelled and Members cannot benefit from the discount on the said bill
  • Hospital reserves the right to withdraw or modify the terms of this card for any reason and at any time without prior notice. Members shall have no right to object on the Hospital decision
  • Loss of this card should be reported to Haykel Hospital
  • Members must present their Privilege Card in order to redeem the discount during the tenure. Members not having photographs on card must carry photo identification proof for verification
  • Validity of the card is for the period of 1 year from the date of issue. After that, a new card will be issued on payment. Haykel Hospital has the right not to renew the card for any reason
  • In case the patient is insured/sponsored and the hospital has an agreement with such insurance company/sponsor, such agreement will prevail first. The hospital shall apply discount on the uninsured/non-sponsored portion of the bill only
  • In the event of lost or damaged card, duplicate card can be issued with same terms and balance tenure on payment of $15 /- extra
  • All the payments to be drawn in favor of Haykel Hospital through Cheque, Credit card and / Or Cash
  • The card is not exchangeable; fee shall not be refunded once collected, even on cancellation
  • New card will be activated & can be used only after 10 days of the registration
  • For new born babies, cards can be registered only after presenting the official legal documents of the newborn
  • Renewal does not require activation, if the card is renewed before expiry month. Post expiry period, no privileges will be applicable and a new card needs to be taken
  • New cards can be collected from the hospital or will be delivered by courier between 8th -12th day after registration and renewal cards between 2-5th day post renewal
  • Online promotions on Health plans and sales shall not lead to a double discount
  • Legal issues, if any, will be dealt under Lebanese jurisdiction only
  • All rights and discretion are reserved with Albert Haykel Hospital
  • Terms, conditions, benefits & privileges are subject to change and cancellation by Haykel Hospital without prior notice
  • Hospital reserves the right to cancel the whole project of Privilege Card in the hospital at any time and for any reason without any compensation or liability on its own towards the Members
  • Upgrade Card:
    • From Blue to Gold: $5000 per person per year
    • From Gold to Platinum: $ 10000 per person per year

NB: If the patient doesn’t bring the card then he/she will not receive any discount on any services

 

مرضى: وزارة الصحة العامة
  • طلب الاستشفاء والاعمال الطبية من الطبيب المعالج
  • هوية أو اخراج قيد المريض (4 نسخ)
  • هوية أو اخراج قيد موقع التعهد (2 نسخ)
  • الحضور الى المستشفى قبل يومين من الدخول لأجراء الفحوصات المخبرية والشعاعية
  • تسليم المعاملة الموافق عليها من مكتب وزارة الصحة في سراي أميون إلى إدارة المستشفى
  • تسليم المعاملة الموافق عليها من مكتب وزارة الصحة في سراي أميون إلى إدارة المستشفى

 

Patients : Ministère de la Santé
  • Demande d’hospitalisation et actes médicaux du médecin traitant
  • Carte d’identité du patient (4 copies)
  • Carte d’identité du tuteur (2 copies)
  • Se présenter au bureau des admissions 2 jours avant l’admission pour examens de laboratoire et radiologique
  • Assurer la prise en charge certifiée par le bureau du ministère de la santé, Sérail d’Amioun
  • Déposer à la caisse le montant dû

     

Ministry of Health (MOH)
  • MOH form filled by physician
  • 4 copies ID card
  • 2 copies of tutor ID card
  • Visit the admission office 2 days before the surgery date
  • Deliver MOH approval signed by Serail Amioun to the administration
  • Settle the full amount requested
 

 

مرضى: قوى الأمن الداخلي – الجمارك
  • تقرير طبيب
  • موافقة الاستشفاء والاعمال الطبية (مسبقة و/أو مؤخرة)
  • بطاقة المريض
  • هوية موقع التعهد
  • ملحق رقم /5/

 

Patients : Force de la Sécurité Interne - Douane
  • Rapport du médecin
  • Prise en charge d’hospitalisation et actes médicaux (anticipé et/ou retardé)
  • Carte d’identité du patient
  • Carte d’identité du tuteur
  • Annexe No 5

     

Patients: Customs - Internal Security Forces
  • Medical report
  • Pre or per approval from ISF, customs
  • Patient ID card
  • Tutor ID card
  • ISF form Nº 5
 

 

مرضى: الجيش اللبناني
  • تقرير طبيب
  • موافقة الاستشفاء والاعمال الطبية (مسبقة و/أو مؤخرة))
  • بطاقة عن الافراد
  • لموقع التعهد: هوية عن الأفراد

Patients: Armée Libanaise
  • Rapport du médecin
  • Prise en charge d’hospitalisation et actes médicaux (anticipé et/ou retardé)
  • Carte d’assurance médicale des tiers
  • Carte d’identité du tuteur
Patients : Lebanese Army
  • Medical report
  • Pre or per approval
  • Lebanese Army family cards
  • Tutor ID card
  • Discharge summary from doctors

مرضى: الصندوق الوطني للضمان الاجتماعي
  • تقرير طبيب
  • موافقة الاستشفاء والاعمال الطبية (مسبقة و/أو مؤخرة))
  • هوية المريض
  • هوية موقع التعهد
  • بطاقة الانتساب الى الضمان
  • حقيق اجتماعي (الوالد والوالدة/الاولاد من قبل الوالدة)

Patients: Caisse Nationale de la Sécurité Sociale
  • Rapport du médecin
  • Prise en charge d’hospitalisation et actes médicaux (anticipé et/ou retardé)
  • Carte d’identité du patient
  • Carte d’identité du tuteur
  • Carte d’assurance médicale du patient
  • Constatation sociale (Père & Mère / Enfants assurés par leur mère)
Patients: National Social security
  • Medical report
  • Pre or per approval
  • Patient ID card
  • Tutor ID card
  • NSSF card or number
  • NSSF family report investigation

مرضى: شركات الـتأمين- الصندوق الوطني للضمان الاجتماعي + شركة تأمين
  • تقرير طبيب
  • موافقة الاستشفاء والاعمال الطبية (مسبقة و/أو مؤخرة))
  • بطاقة التأمين للمريض
  • هوية المريض
  • هوية موقع التعهد
  • Claim form
  • احضار كافة الصور الشعاعية والسكانر والـEcho ...

 

Patients: Sociétés d’assurance et Caisse Nationale de la Sécurité Sociale + Société d’assurance
  • Rapport du médecin
  • Prise en charge d’hospitalisation et actes médicaux (anticipé et/ou retardé)
  • Carte d’assurance médicale du patient
  • Carte d’identité du patient
  • Carte d’identité du tuteur
  • Claim Form
  • Rapports Rayon-X, Scanner, Echo…

     

Patients: Insurance Company – Social security and Insurance
  • Medical report or claim form
  • Pre or per approval
  • Insurance card
  • Patient ID card
  • Tutor ID card
  • Results for MRI, Scan, X-rays, Ultrasound …
 

 

Insurance
 

The following information can ease your stay at Haykel Hospital

ADMISSION PROCESS

Items to bring with you on the day of your admission:

  • Identity card
  • Medical Insurance card
  • Medical Insurance approval
  • All forms, letters and requests from your doctor
  • X-rays and scanners related to your admission

 

Regular Admission

  • You must be present on the admission office (Ground Floor) with the original copy of your admission request.
  • You must sign an informed consent form acknowledging that you are aware of admission class and paying your account
  • The admission’s employee will ask you information such as your full name, date of birth, address, phone number, insurance details.

 

Pre-admission process before your surgery

  • You must be present on the admission office (ground floor) 48 hours before the surgery with the original copy of your admission request.
  • You must sign an informed consent form acknowledging that you are aware of risks and complications.
  • The admissions employee will ask you information such as your full name, date of birth, address, phone number, insurance details.
  • You will be oriented to the external clinics (ground floor) to do your pre-op consultations and exams requested before the surgery.
  • Even if you are insured, you will need to pay a deposit at the cashier for hospital guarantee. Your money will be returned in the discharge process.

 

Admission on the day of your operation

  • Go to the admission office (Ground Floor)
  • The admitting Officer welcomes the patient/family, checks the admission slip, checks the patient registration and completes the necessary information and orientates the patient to the hospital bed.

 

 

Admission via Emergency Department

  • When you arrive at the Emergency Room, you will be oriented to the admission’s office that will ask you or a person with you information such as your full name, date of birth, address, phone number, insurance details and about your injury or complaint.
  • In some cases, patients are required to pay a deposit;